Refund policy

30-day returns
You have 30 days from the day you receive your item to request a return, for any reason. To be eligible, the item must be unworn and unused, with tags attached and in its original packaging, and you’ll need your order number or proof of purchase.

To start a return, email us at support@herline.uk with your order number. We’ll reply with the return address and instructions. Please send the item back within 14 days of contacting us. Items sent back without first contacting us cannot be accepted, as we won’t be able to trace them.

Where returns are sent and postage costs
Our items are dispatched from our fulfilment warehouse outside the UK, and returns must be sent back there. Unless your item is faulty, damaged or incorrect, return postage is the buyer’s responsibility, and you’ll need to arrange it yourself. Because returns go to an international address, postage typically costs around £20–£35 for a single jacket, depending on the service you choose. We strongly recommend a tracked service, and please email us the tracking number once your parcel is on its way.

Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged, not as described, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll offer a replacement or a full refund, and you won’t pay any return costs.

Orders that don’t arrive
If your tracking shows a delivery problem, or your order hasn’t arrived within the estimated delivery time, contact us and we’ll resend it or refund you in full.

Exceptions / non-returnable items
Gift cards cannot be returned. For hygiene reasons, personal care items cannot be returned once their seal has been broken.

Exchanges
The fastest way to get a different size or colour is to return your item as above and place a separate order for the new one.

Your legal rights
This policy does not affect your statutory rights. Under UK consumer law you can cancel an online order within 14 days of receiving it, without giving a reason. Our 30-day policy includes and extends this right.

Refunds
Once we’ve received your return, or you’ve sent us proof of postage, we’ll refund the price you paid to your original payment method within 14 days. If the item has been worn or handled more than needed to try it on, we may reduce the refund to reflect the loss in value. Your bank may take a few extra days to show the refund. If you haven’t received it within 15 business days of your return arriving, please contact us at support@herline.uk.

Prefer to keep it?
If you’re not fully happy but would rather not send the item back, we may be able to offer a partial refund and let you keep it. This is entirely optional, and you can always choose a full return instead.